Customer Issue: Misaligned safety sensors.
Our Solution: Upon inspecting the opener's photoelectric sensors we discovered that they weren't positioned correctly, so we carefully realigned them and then tested the door to make sure that it did in fact reverse when it needed to.
Customer Issue: Old and noisy opener.
Our Solution: After we discussed the different options with the customer and provided him with several recommendations, he chose to get an ultra-quiet Linear model LDCO852 belt drive garage door opener. We proceeded to install the new unit for him within that same day.
Customer Issue: Broken torsion spring.
Our Solution: This was a standard case of not enough regular maintenance. The spring hadn't been lubricated in over a year. We replaced the damaged unit with a new one and suggested that the customer make sure to lubricate it on an annual basis to keep it from breaking prematurely.