Suspected a broken garage door spring after garage door noisily dropped, however, did not find one. Request to troubleshoot and solve.
Customer was correct to suspect a broken spring since that's usually the cause of a garage door suddenly slamming shut. In this instance, however, it was the cables that caused the ruckus. Our experts found one frayed cable that was bound to snap at any time and one broken cable. To fix the problem, they replaced both, making sure they were looped properly in the drums and set to operate safely at the correct length to lift and lower the garage door.
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* $29 service call - deducted from the service
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